:root{color-scheme:light;--bg:#f4f6f3;--panel:#fff;--ink:#17201b;--muted:#69736d;--line:#dfe5e0;--green:#146c43;--green2:#e8f3ed;--red:#a63f38;--amber:#986a14;--shadow:0 14px 40px rgba(25,44,33,.08);font-family:-apple-system,BlinkMacSystemFont,"SF Pro Text","Helvetica Neue",Arial,sans-serif}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);letter-spacing:0}button,input,textarea{font:inherit;letter-spacing:0}button{cursor:pointer}.hidden{display:none!important}.app{height:100dvh;overflow:hidden}.topbar{height:58px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;background:#1d2822;color:#fff;border-bottom:1px solid #2d3932}.brand,.top-actions{display:flex;align-items:center;gap:10px}.brand b{font-size:11px;color:#b8c8bd;border:1px solid #4b5a50;padding:3px 6px;border-radius:4px}.brand-mark{display:grid;place-items:center;width:48px;height:48px;background:#1d2822;color:#fff;border-radius:8px;font-weight:750}.brand-mark.small{width:30px;height:30px;background:#d5a75f;color:#17201b;font-size:12px}.icon-button{border:0;background:transparent;color:inherit;width:36px;height:36px;font-size:21px}.sync-status{font-size:12px;color:#c6d2ca}.sync-status i{display:inline-block;width:7px;height:7px;background:#58bd86;border-radius:50%;margin-right:5px}.workspace{height:calc(100dvh - 58px);display:grid;grid-template-columns:330px minmax(0,1fr)}.inbox-pane{background:var(--panel);border-right:1px solid var(--line);min-width:0;overflow:hidden;display:flex;flex-direction:column}.pane-header{padding:17px 16px 12px;display:flex;justify-content:space-between;align-items:flex-start}.pane-header h2{font-size:19px;margin:0}.pane-header span{font-size:12px;color:var(--muted)}.segment{display:flex;background:#edf0ed;padding:2px;border-radius:6px}.segment button,.context-tabs button{border:0;background:transparent;color:var(--muted);padding:6px 9px;font-size:12px;border-radius:4px}.segment button.active{background:#fff;color:var(--ink);box-shadow:0 1px 3px #ccd3ce}.search-wrap{margin:0 14px 10px;height:38px;display:flex;align-items:center;gap:7px;background:#f2f4f2;border:1px solid transparent;border-radius:6px;padding:0 10px}.search-wrap:focus-within{border-color:#9ab9a6;background:#fff}.search-wrap input{border:0;outline:0;background:transparent;width:100%}.case-list{overflow:auto}.case-item{width:100%;border:0;border-top:1px solid #edf0ed;background:#fff;padding:14px 16px;text-align:left;display:grid;grid-template-columns:1fr auto;gap:5px 10px}.case-item:hover{background:#f7f9f7}.case-item.active{background:var(--green2);box-shadow:inset 3px 0 var(--green)}.case-item strong{font-size:14px}.case-item time{font-size:11px;color:var(--muted)}.case-item p{grid-column:1/-1;margin:0;color:#465149;font-size:12px;line-height:1.45}.case-meta{grid-column:1/-1;display:flex;gap:6px}.mini-pill,.status-pill{display:inline-flex;align-items:center;border-radius:4px;padding:3px 6px;background:#edf1ee;color:#536058;font-size:10px;font-weight:700;text-transform:uppercase}.mini-pill.order{background:#ecf1f7;color:#46607b}.mini-pill.alert,.status-pill.alert{background:#faecea;color:var(--red)}.empty-state{display:grid;place-content:center;text-align:center;color:var(--muted)}.empty-state h2{margin:14px 0 4px;color:var(--ink);font-size:20px}.empty-state p{margin:0;font-size:13px}.empty-icon{margin:auto;display:grid;place-items:center;width:54px;height:54px;border:1px solid #cad4cd;border-radius:50%;font-size:25px;color:var(--green)}.case-workspace{display:grid;grid-template-columns:minmax(430px,1fr) minmax(380px,44%);min-width:0;height:100%}.conversation-pane{min-width:0;overflow:auto;padding:22px 28px 50px}.case-heading{display:flex;justify-content:space-between;gap:20px;padding-bottom:18px;border-bottom:1px solid var(--line)}.customer-line{font-size:12px;color:var(--green);font-weight:700}.case-heading h1{font-size:20px;margin:4px 0}.case-heading p{font-size:13px;color:var(--muted);margin:0;line-height:1.5}.timeline{padding:20px 0;display:flex;flex-direction:column;gap:15px}.message{max-width:88%;border-left:3px solid #c9d2cc;padding:4px 0 4px 14px}.message.outbound{margin-left:auto;border-left:0;border-right:3px solid #83a890;padding:4px 14px 4px 0}.message header{display:flex;gap:8px;align-items:baseline;margin-bottom:6px}.message.outbound header{justify-content:flex-end}.message strong{font-size:12px}.message time{font-size:10px;color:var(--muted)}.message .body{white-space:pre-wrap;font-size:13px;line-height:1.55;color:#354039}.context-pane{border-left:1px solid var(--line);background:#fbfcfb;overflow:auto}.context-tabs{position:sticky;top:0;z-index:2;display:flex;background:#fbfcfb;border-bottom:1px solid var(--line);padding:10px 16px}.context-tabs button{font-size:13px;padding:8px 12px}.context-tabs button.active{background:#e8eeea;color:var(--ink);font-weight:700}.tab-panel{display:none;padding:20px}.tab-panel.active{display:block}.section-label{display:block;color:var(--muted);font-weight:700;font-size:11px;text-transform:uppercase;margin:0 0 7px}.draft{width:100%;min-height:280px;resize:vertical;padding:14px;border:1px solid #ccd6cf;border-radius:6px;background:#fff;line-height:1.55;outline:0}.draft:focus,.instruction-box:focus-within{border-color:#78a088;box-shadow:0 0 0 3px rgba(20,108,67,.09)}.quick-actions{display:flex;flex-wrap:wrap;gap:6px;margin:10px 0 18px}.quick-actions button{border:1px solid #d6ddd8;background:#fff;border-radius:5px;padding:7px 9px;font-size:11px;color:#48534c}.instruction-box{display:grid;grid-template-columns:1fr 40px auto;border:1px solid #ccd6cf;border-radius:6px;background:#fff;overflow:hidden}.instruction-box textarea{border:0;outline:0;resize:none;min-height:76px;padding:12px}.instruction-box .primary{margin:8px;align-self:end}.mic-button{align-self:center;width:34px;height:34px;border:1px solid #d7ddd9;border-radius:50%;background:#fff;color:var(--red)}.mic-button.recording{animation:pulse 1s infinite;background:#fae8e6}@keyframes pulse{50%{box-shadow:0 0 0 7px rgba(166,63,56,.12)}}.primary,.secondary{border-radius:5px;padding:10px 13px;font-weight:700;border:1px solid transparent}.primary{background:var(--green);color:#fff}.primary:disabled{opacity:.45;cursor:not-allowed}.secondary{background:#fff;border-color:#cfd7d1;color:#4e5b53}.full{width:100%}.review-actions{display:flex;justify-content:space-between;gap:10px;margin-top:20px;padding-top:16px;border-top:1px solid var(--line)}.send{margin-left:auto}.alert-box{padding:11px 12px;background:#fff6e4;border-left:3px solid #c58a20;color:#714c0c;font-size:12px;margin-bottom:14px}.info-section{border-bottom:1px solid var(--line);padding:0 0 16px;margin-bottom:16px}.info-section h3{font-size:13px;margin:0 0 10px}.info-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.info-grid div{background:#fff;border:1px solid #e1e6e2;padding:10px;border-radius:5px}.info-grid label{display:block;font-size:10px;color:var(--muted);text-transform:uppercase}.info-grid b{font-size:12px}.line-item{display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid #edf0ed;font-size:12px}.login-shell{height:100dvh;display:grid;place-items:center;background:#edf1ed}.login-panel{width:min(360px,calc(100vw - 32px));background:#fff;padding:30px;border:1px solid #dce3de;border-radius:8px;box-shadow:var(--shadow);text-align:center}.login-panel .brand-mark{margin:auto}.login-panel h1{margin:16px 0 2px}.login-panel p{margin:0 0 24px;color:var(--muted)}.login-panel label{text-align:left;display:block;font-size:12px;font-weight:700}.login-panel input{width:100%;height:42px;margin:7px 0 14px;border:1px solid #ccd5ce;border-radius:5px;padding:0 10px}.form-error{color:var(--red);font-size:12px;margin-top:10px}.toast{position:fixed;z-index:10;bottom:24px;left:50%;transform:translate(-50%,20px);background:#17201b;color:#fff;padding:10px 14px;border-radius:5px;opacity:0;pointer-events:none;transition:.2s}.toast.show{opacity:1;transform:translate(-50%,0)}dialog{border:0;border-radius:8px;padding:0;box-shadow:var(--shadow);max-width:420px}dialog::backdrop{background:rgba(20,28,23,.38)}dialog form{padding:22px}dialog h3{margin:0 0 8px}dialog p{color:var(--muted);font-size:13px}dialog form>div{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.mobile-only{display:none}
@media(max-width:1050px){.workspace{grid-template-columns:285px minmax(0,1fr)}.case-workspace{grid-template-columns:1fr}.context-pane{position:absolute;right:0;top:58px;bottom:0;width:min(470px,55vw);box-shadow:-12px 0 35px rgba(20,30,24,.08)}.conversation-pane{padding-right:min(500px,58vw)}}
@media(max-width:760px){.mobile-only{display:inline-grid;place-items:center}.sync-status{display:none}.workspace{display:block}.inbox-pane{position:absolute;inset:58px 0 0;width:100%;z-index:4}.inbox-pane.mobile-hidden{display:none}.case-workspace{display:block}.conversation-pane{padding:16px 14px 340px}.context-pane{position:fixed;top:auto;left:0;right:0;bottom:0;width:100%;height:48dvh;border-left:0;border-top:1px solid var(--line);box-shadow:0 -10px 30px rgba(20,30,24,.1);border-radius:8px 8px 0 0}.tab-panel{padding:14px}.draft{min-height:145px}.quick-actions{overflow:auto;flex-wrap:nowrap}.quick-actions button{white-space:nowrap}.instruction-box{grid-template-columns:1fr 38px}.instruction-box .primary{grid-column:1/-1;margin:0 8px 8px}.review-actions{position:sticky;bottom:0;background:#fbfcfb;padding-bottom:max(10px,env(safe-area-inset-bottom))}.message{max-width:96%}.topbar{padding-left:max(8px,env(safe-area-inset-left));padding-right:max(8px,env(safe-area-inset-right))}}

.tracking-strip{display:flex;flex-direction:column;gap:7px;margin:14px 0 2px}.tracking-summary{width:100%;min-height:58px;border:1px solid #cddbd2;background:#f4faf6;border-radius:6px;padding:9px 11px;display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;text-align:left;color:var(--ink)}.tracking-summary:hover{border-color:#86aa94;background:#eef7f1}.tracking-summary.no-tracking{background:#f5f6f5;color:var(--muted)}.tracking-summary small{display:block;color:var(--muted);font-size:10px;margin-bottom:3px}.tracking-summary strong{display:block;font-size:12px;line-height:1.35}.tracking-icon{display:grid;place-items:center;width:30px;height:30px;border-radius:50%;background:#dcece2;color:var(--green);font-weight:800}.tracking-icon.delivered{background:#dff1e6}.tracking-open{font-size:11px;font-weight:700;color:var(--green);white-space:nowrap}.tracking-dialog{width:min(560px,calc(100vw - 28px));max-width:none;padding:0;overflow:hidden}.tracking-window>header{height:66px;padding:0 18px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);background:#fff}.tracking-window>header h2{font-size:16px;margin:3px 0 0}.window-kicker{font-size:10px;text-transform:uppercase;color:var(--green);font-weight:800}.tracking-dialog-content{padding:20px;max-height:min(690px,calc(100dvh - 110px));overflow:auto}.tracking-loading,.tracking-empty{text-align:center;padding:45px 20px;color:var(--muted)}.tracking-loading i{display:block;width:28px;height:28px;border:3px solid #d7e3da;border-top-color:var(--green);border-radius:50%;margin:0 auto 14px;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.tracking-empty strong{display:block;color:var(--ink);margin-bottom:6px}.tracking-empty .primary{margin-top:12px}.tracking-hero{padding:16px;border-left:4px solid var(--green);background:#f2f8f4}.tracking-state{font-size:10px;text-transform:uppercase;font-weight:800;color:var(--green)}.tracking-hero h3{font-size:17px;margin:6px 0}.tracking-hero p{font-size:12px;color:var(--muted);margin:0}.tracking-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0}.tracking-facts div{border:1px solid var(--line);padding:10px;border-radius:5px;min-width:0}.tracking-facts dt{font-size:9px;text-transform:uppercase;color:var(--muted)}.tracking-facts dd{font-size:11px;font-weight:700;margin:5px 0 0;overflow-wrap:anywhere}.tracking-events{margin-top:20px}.tracking-events h3{font-size:13px}.tracking-event{position:relative;display:grid;grid-template-columns:16px 1fr;gap:9px;padding:0 0 18px}.tracking-event:after{content:"";position:absolute;left:5px;top:12px;bottom:0;width:1px;background:#dce3de}.tracking-event:last-child:after{display:none}.tracking-event i{width:11px;height:11px;margin-top:3px;border-radius:50%;border:2px solid #aab8af;background:#fff;z-index:1}.tracking-event.latest i{border-color:var(--green);background:var(--green)}.tracking-event strong,.tracking-event span{display:block}.tracking-event strong{font-size:12px}.tracking-event span{font-size:10px;color:var(--muted);margin-top:3px}.refresh-tracking{width:100%;margin-top:4px}@media(max-width:760px){.tracking-summary{grid-template-columns:30px minmax(0,1fr)}.tracking-open{display:none}.tracking-dialog{width:calc(100vw - 16px)}.tracking-dialog-content{padding:14px}.tracking-facts{grid-template-columns:1fr}.tracking-window>header{height:58px;padding:0 14px}}

.timeline-heading{display:flex;align-items:baseline;justify-content:space-between;margin-top:22px}.timeline-heading h2{font-size:14px;margin:0}.timeline-heading span{font-size:10px;color:var(--muted)}.message.outbound:first-child{background:#f0f8f3;border-radius:6px;padding:12px 14px;border-right:3px solid var(--green)}.tracking-section-title{display:flex;justify-content:space-between;align-items:center;margin:2px 0 4px}.tracking-section-title span{display:block;font-size:10px;text-transform:uppercase;color:var(--green);font-weight:800}.tracking-section-title strong{font-size:13px}.tracking-section-title button{padding:6px 9px;font-size:10px}.tracking-card{border:1px solid #cddbd2;background:#f7faf8;border-radius:6px;padding:12px}.tracking-card>header{display:grid;grid-template-columns:34px minmax(0,1fr);gap:10px;align-items:center}.tracking-card>header small{display:block;color:var(--muted);font-size:10px;margin-bottom:3px}.tracking-card>header strong{font-size:12px;line-height:1.4}.tracking-inline-facts{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin:11px 0}.tracking-inline-facts span{border:1px solid #dde5df;background:#fff;border-radius:4px;padding:7px;font-size:9px;color:var(--muted);min-width:0}.tracking-inline-facts b{display:block;color:var(--ink);font-size:10px;overflow-wrap:anywhere;margin-bottom:2px}.tracking-inline-events{border-top:1px solid #dce4de;padding-top:10px}.tracking-inline-events .tracking-event{padding-bottom:10px}.tracking-inline-loading,.tracking-missing{font-size:11px;color:var(--muted);margin:12px 0 2px}.tracking-inline-loading i{display:inline-block;width:10px;height:10px;border:2px solid #d1ddd4;border-top-color:var(--green);border-radius:50%;animation:spin .8s linear infinite;margin-right:6px}@media(max-width:760px){.timeline-heading span{display:none}.tracking-inline-facts{grid-template-columns:1fr}.tracking-card{padding:10px}}

.current-email{margin-top:18px;border:1px solid #b9cbbf;background:#fff;border-radius:6px;box-shadow:0 8px 24px rgba(25,44,33,.06);overflow:hidden}.current-email>header{padding:11px 14px;background:#edf6f0;border-bottom:1px solid #d3e1d7}.current-email>header div{display:flex;justify-content:space-between;gap:12px;margin-bottom:5px}.current-email>header span{font-size:10px;text-transform:uppercase;font-weight:800;color:var(--green)}.current-email>header strong{font-size:10px;color:var(--muted)}.current-email>header b{display:block;font-size:13px}.current-email-body{padding:16px;white-space:pre-wrap;font-size:14px;line-height:1.6;color:#26322b;max-height:430px;overflow:auto}.context-pane>.tracking-strip{margin:0;padding:14px 16px;background:#f1f6f2;border-bottom:1px solid var(--line);max-height:44vh;overflow:auto}.context-pane>.tracking-strip+.context-tabs{top:0}.context-pane .tracking-card{background:#fff}.context-pane .tracking-inline-facts{grid-template-columns:1fr}.context-pane .tracking-section-title{position:sticky;top:0;background:#f1f6f2;z-index:1;padding-bottom:7px}.timeline .message{max-width:100%;margin-left:0}.timeline .message.outbound{margin-left:34px}.timeline .message.inbound{margin-right:34px}@media(max-width:760px){.current-email-body{max-height:none}.context-pane>.tracking-strip{max-height:24dvh}.conversation-pane{padding-bottom:50dvh}.timeline .message.outbound{margin-left:12px}.timeline .message.inbound{margin-right:12px}}

/* 2026-06 right-pane scroll and loading fixes */
.context-pane{display:grid;grid-template-rows:auto auto minmax(0,1fr);height:100%;overflow:hidden}.context-pane>.tracking-strip{grid-row:1;min-height:0;max-height:34dvh;overflow:auto}.context-tabs{grid-row:2;position:relative;top:auto;flex-shrink:0}.tab-panel{min-height:0;overflow:auto;padding-bottom:96px}.tab-panel.active{display:block}.review-actions{position:sticky;bottom:0;z-index:4;background:#fbfcfb;margin-left:-20px;margin-right:-20px;margin-bottom:-20px;padding:14px 20px max(14px,env(safe-area-inset-bottom));box-shadow:0 -10px 20px rgba(25,44,33,.06)}.primary.loading,.secondary.loading{position:relative;opacity:.75;cursor:progress}.primary.loading:before,.secondary.loading:before{content:"";display:inline-block;width:12px;height:12px;margin-right:7px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;vertical-align:-2px;animation:spin .75s linear infinite}.draft.updating{background:linear-gradient(90deg,#fff,#f4faf6,#fff);background-size:220% 100%;animation:draftLoading 1.2s linear infinite}@keyframes draftLoading{to{background-position:-220% 0}}
@media(max-width:1050px){.context-pane{display:grid;height:calc(100dvh - 58px)}.conversation-pane{padding-right:min(500px,58vw)}}
@media(max-width:760px){.context-pane{height:52dvh;display:grid;grid-template-rows:auto auto minmax(0,1fr)}.context-pane>.tracking-strip{max-height:18dvh}.tab-panel{padding-bottom:88px}.review-actions{margin-left:-14px;margin-right:-14px;margin-bottom:-14px;padding-left:14px;padding-right:14px}}
.workspace,.case-workspace{min-height:0}.case-workspace{height:100%;max-height:calc(100dvh - 58px);overflow:hidden}.context-pane{height:calc(100dvh - 58px);max-height:calc(100dvh - 58px)}